How we use your data
Users' privacy is very important to us. We are committed to safeguarding the information Users entrust to us. We collect information from you when you register on our site, place an order, subscribe to a newsletter, Open a Support Ticket or enter information on our site.
We collect personally identifiable information from users when registering, placing an order, subscribing to a newsletter or opening a support ticket on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
We may also collect information about how users use our web site, for example, by tracking the number of unique views received by the pages of the Web site or the domains from which Users originate. We use "cookies" to track how users use our web site.
We may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by us and our trusted affiliates, independent contractors and business partners, and otherwise to enhance users' experience with us and affiliates, independent contractors and business partners.
At no time will our database of users ever be sold to any entity for the purpose of marketing or mailing lists. Personal information will not be sold or otherwise transferred to our business partners without your prior consent, except that we will disclose the information we collect to third parties when, in our good faith judgment, we are obligated to do so under applicable laws.
We use vulnerability and encryption to ensure user safety, however our site does not comply with PCI standards, hence not bank account, debit or credit card details are required from users, but instead users are directed to Paypal, a secure payment gateway. To process payments, users are required to use one of the secure payment gateway provides available at the checkout.
We do use regular malware and virus scans to monitor site security and ensure personal information is not transferred without consent. Any personally identifiable information is contained behind secure networks, using encryption via Secure Socket Layer (SSL) technology and is only accessible by authorized persons who have special access rights to such systems, and are required to keep all user information and data confidential. We implement a variety of security measures when using to safeguard users when using our site.
Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if the user allows) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
Users are free to disable such data collection at any time, with neither performance nor user experience being affected in the process. We honor 'Do Not Track' signals and do not track, save cookies or advertise when such a mechanism is enabled.
Our site does include third-party services and products. These enable user experience to be enhanced and expand available options to our customers. At no point is user information passed on to these third-parties unless a user requests such an action.
'Gateways' or 'Bridges' also the use of third-party products and services without transferring information to the third-party and all information in maintained on our services. Some third-party services, such as 'Google Analytics' track user behaviour, however at no point is private information collected during the process. These measures are to improve the service we offer to our users.
California Online Privacy Protection Act
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to comply with Fair Information Practices we will notify user by email, within one(1) business day should data be breached or compromised under our duress.
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We only collect email address to: process orders; send information pertaining updates on orders; send additional information related to your product and/or service and market to our mailing list or continue to send emails after the original transaction has occurred.
In accordance with CAN-SPAM: emails sent from us will not use false or misleading subjects or email addresses; include the physical address of our business or site headquarters; honor opt-out or unsubscribe requests quickly; allow users to unsubscribe by using a link at the bottom of each email and provide instructions at the bottom of each email on how to be removed from all correspondence.